Passport SIM Card
GSM 850 / 900 / 1800 / 1900
The Passport SIM card was designed for travelers looking for a low priced SIM card with low airtime rates. Added conveniences such as the Auto-Recharge feature, 24/7 customer support and free incoming calls coverage in over 60 countries, makes the Passport service not only affordable, but also easy to use.
High usage customers should also consider the Passport Plus SIM card, which offers all the features of the Passport service plus even lower airtime rates!
Activating Your Service
Your phone numbers and PIN are printed on the enclosed letter. Please read the letter carefully and keep in a safe place. Your service is already active for you. When you receive your package, you should:
For assistance using your Passport SIM card please dial 154 [SEND].
To access your voicemail, simply dial 121 [SEND]. The messages will be played in order of last received. Voicemail is automatically enabled. An inbound caller will be directed to voicemail if the call is not answered within 30 seconds, if the phone is switched off or if there is no coverage. A text message will be sent to notify you of a new voicemail.
To check your available airtime balance, simply dial 187 [SEND]. The account balance will be sent in a text message. There is no charge to use this service.
To add additional airtime to your account, simply dial 191 [SEND]. You will be connected to our automated recharge system. Please have your credit card available. There is no charge to use this service.
Toll-Free Service lets your family and friends call you at no charge to themselves. To call you, they simply dial a toll-free access number that you provide to them and then enter your phone number. Their call will be forwarded to your mobile phone. They will not be charged. Your account will be charged a $0.39 USD surcharge (per minute) for all incoming calls using this feature..
To enable Toll-Free Forwarding, simply dial 373 [SEND]
To disable Toll-Free Forwarding, simply dial 282 [SEND]
Auto-recharge automatically recharges your account with USD$30 when your balance falls below USD$5. The automatic recharge is instantaneous and you receive a text message when it occurs.
You can enable or disable the Auto-Recharge service at any time by signing into your account online or by calling Customer Service. You can also change the minimum balance and the charge amount.
To enable, dial 171 [SEND]
To disable, dial 393 [SEND]
Calls to your phone number may be forwarded to another phone number. Your account will be charged $0.49 USD per minute when using this service. Standard outgoing call surcharges apply (see below).
To enable this service, simply dial 102+ followed by the country code and phone number (for example 102+18582742686) where calls should be directed, and then press [SEND].
To disable this service, simply dial 103 [SEND]
The Passport SIM Card offers some of the lowest airtime rates available anywhere!
All rates quoted in US dollars. You are billed in 1 minute increments.
Your Passport SIM card can roam on multiple networks within a single country.
For example, in England there are 5 networks and in Italy there are 4 networks. With your Passport SIM card, you can actually switch between these networks to get the best/strongest network and your airtime rate always remains the same. This is a GSM thing (thank the Europeans, seriously) and it is a very powerful feature of global roaming SIM cards for international travel.
So if you’re getting a weak signal or having trouble completing an outgoing call, simply switch networks. This will require you to know how to use the Network feature of your cell phone so crack open that manual (if you haven’t already thrown it out) and find out where and how to change Networks with your prepaid SIM card. It only takes a minute to do once you know where this feature on your global phone menu is located.
Buying more calling time is simple. Use your American Express, Mastercard or VISA card to add USD $30, $50, $100, $150 or $200 to your account.
2. Call from a land line phone
3. With your Passport cell phone
You must recharge minutes at least once every fifteen (15) months or your SIM card will be permanently deactivated. Access to your online account and travel journal will not be blocked.
You must use a charged service (such as making a call, or sending a text message), or recharge within any six (6) month period, otherwise your remaining credit will expire. If you do not purchase additional credit at the time of purchase or recharge within one (1) month of the initial use of the service, any remaining initial included credit balance will expire (this is the credit balance that comes included with the SIM card excluding promotions that include more than $20 call credit).
The full credit balance (including any remaining initial included call credit) will be automatically re-instated if you recharge your account within fifteen (15) months of last use, or purchase a new SIM card from Customer Service after fifteen (15) months.
After 2 months of inactivity your US number may be changed when you go to use it again. If it has changed you will receive the new US number via text message. You can ensure that you retain your US number indefinitely by paying 50c per month. Simply visit www.rechargeminutes.com, click on the ‘Get US number’ menu option, enter your number and PIN, and click on the ‘Keep Number’ button (in the Account status section).