The Passport SIM card was designed for travelers looking for a low priced SIM card with low airtime rates. Added conveniences such as the Auto-Recharge feature, 24/7 customer support and free incoming calls coverage in over 50 countries, makes the Passport service not only affordable, but also easy to use.
High usage customers should also consider the Passport Plus SIM card, which offers all the features of the Passport service plus even lower airtime rates!
Activating Your Service
Your Passport phone number is located on the reverse side of your SIM card and begins with 44. To activate your service simply follow the Quick Start instructions included with your SIM card.
- Insert the Passport SIM card into the mobile phone*
- Be sure that battery is charged
- Turn on your phone
- Enter the PIN Code on your Passport SIM card^
- You are now ready to make and receive calls**
- Return to http://www.telestial.com/passport at anytime to manage your Passport account.
*You will need to snap out the thumbnail sized Passport SIM card along the perforated edge of its holder and then insert the prepaid SIM card into your international cell phone with the gold contacts of the SIM card facing the metal contacts of your international cellular phone.
^Your PIN code is a four digit code located on the reverse side of your SIM card.
When calling from the United States to your Passport phone number, callers will need to dial 011 followed by your Passport cell phone number.
**To make an outgoing call, simply dial + then the country code and phone number and then press the [SEND] key. You will then receive an incoming call. Simply answer the call and wait for your party to be connected.
Customer Support
For assistance using your Passport SIM card please dial 154 [SEND].
Voicemail
To access your voicemail, simply dial 121 [SEND]. The messages will be played in order of last received. Voicemail is automatically enabled. An inbound caller will be directed to voicemail if the call is not answered within 30 seconds, if the phone is switched off or if there is no coverage. A text message will be sent to notify you of a new voicemail.
Balance Inquiry
To check your available airtime balance, simply dial 187 [SEND]. The account balance will be sent in a text message. There is no charge to use this service.
Recharge Minutes
To add additional airtime to your account, simply dial 191 [SEND]. You will be connected to our automated recharge system. Please have your credit card available. There is no charge to use this service.
Toll-Free Service
Toll-Free Service lets your family and friends call you at no charge to themselves. To call you, they simply dial a toll-free access number that you provide to them and then enter your phone number. Their call will be forwarded to your mobile phone. They will not be charged. Your account will be charged a $0.39 USD surcharge (per minute) for all incoming calls using this feature..
To enable Toll-Free Forwarding, simply dial 373 [SEND]
To disable Toll-Free Forwarding, simply dial 282 [SEND]
Auto-Recharge Service
Auto-recharge automatically recharges your account with USD$30 when your balance falls below USD$5. The automatic recharge is instantaneous and you receive a text message when it occurs.
You can enable or disable the Auto-Recharge service at any time by signing into your account online or by calling Customer Service. You can also change the minimum balance and the charge amount.
To enable, dial 171 [SEND]
To disable, dial 393 [SEND]
Call Forwarding
Calls to your phone number may be forwarded to another phone number. Your account will be charged $0.49 USD per minute when using this service. Standard outgoing call surcharges apply (see below).
To enable this service, simply dial 102+ followed by the country code and phone number (for example 102+18582742686) where calls should be directed, and then press [SEND].
To disable this service, simply dial 103 [SEND]
Airtime Rates
International Calls
The Passport SIM Card offers some of the lowest airtime rates available anywhere!
* There is a $0.35 USD per minute surcharge when you make a call to a mobile phone (does not apply when calling to a US or Canadian cell phone).
There is a one-time $0.25 USD connection surcharge for each outgoing call.
Additional surcharges apply when calling certain countries. Please click here for more information.
Your Passport SIM card can roam on multiple networks within a single country.
For example, in England there are 5 networks and in Italy there are 4 networks. With your Passport SIM card, you can actually switch between these networks to get the best/strongest network and your airtime rate always remains the same. This is a GSM thing (thank the Europeans, seriously) and it is a very powerful feature of global roaming SIM cards for international travel.
So if you're getting a weak signal or having trouble completing an outgoing call, simply switch networks. This will require you to know how to use the Network feature of your cell phone so crack open that manual (if you haven't already thrown it out) and find out where and how to change Networks with your prepaid SIM card. It only takes a minute to do once you know where this feature on your global phone menu is located.
Adding Airtime
Airtime vouchers are available in $30, $50, $100, $150 or $200 USD. There are three simple and convenient ways to add airtime to your Passport SIM card;
1. Online
- Simply visit http://www.telestial.com/passport
2. Call from a land line phone
- Dial the toll free access number for the country you are in (listed on the SIM card and in the User Guide)
- Enter your phone number then press the hash key
- Press 1 to recharge using the Self-service phone menu
- Follow the voice prompts to recharge your account
3. With your Passport cell phone
- Dial 154 from your phone
- Press the Answer key and wait for the call back
- Press the Answer key to answer the call
- Press 1 to recharge using the Self-service phone menu
- Follow the voice prompts to recharge your account
Service Life
You must use a charged service (such as making a call, or sending a text message), or recharge within any 9 month period, otherwise your remaining credit will expire. You can restore the expired credit by contacting Customer Service and recharging your account by a minimum of USD$30. You must recharge at least once every 12 months to keep the SIM card active. |
